| In order to simplify and speed up the process of support cycle, we are pleased to introduce new method of processing billing, sales and support queries.
Following changes will be effective by 10th Feb 2009:
1. All clients are required to login Online Support Chain to submit a ticket on their support, sales or billing
related queries instead of sending email directly.
2. A Ticket ID will be assigned to each ticket received as reference.
3. Customers shall login to Online Support Chain under that specific Ticket ID to view the reply &
resolutions responded by our support staff.
4. All tickets will be processed following "First In First Out" basis in our Ticketing System.
5. Clients are advised to submit ONLY one (1) ticket per issue at one time. Submission of duplicate
tickets/replies will delay in our response to clients because the latest ticket/reply will be appended to
end of the queue.
6. Each ticket is meant for 1 issue, a new ticket shall be opened for new issue arised.
7. Ticket will be automatically closed after 96hours if there is no update from the customer.
How to Submit a Ticket?
Only 6 steps! It's so simple. |